DSA Notice-and-Action Procedure

Last updated: 2026-05-01 — Effective date: 2026-05-01 — Legal basis: Regulation (EU) 2022/2065 (Digital Services Act), Article 16

1. Purpose

Oh My Lore! is a hosting service under the DSA. This page explains how anyone — users, non-users, authorities, or third parties — can notify us of content they believe to be illegal under EU or Member State law, and what we do in response.

This procedure is separate from reports of Terms of Service violations (e.g., spam, harassment, abuse inside private campaigns). For those, see the “Prohibited Activities” section of our Terms and Conditions.

2. Who Can Submit a Notice

Anyone. You do not need to have an account with us. You do not need to be the person affected by the content.

3. How to Submit a Notice

Send an email to support@ohmylore.app with the subject line “DSA notice — [short description]”.

Your notice must include, at a minimum:

1. A sufficiently substantiated explanation of why you believe the content is illegal — specifically which law (EU or Member State) you believe it violates, and why.
2. A clear indication of the exact electronic location of the content — e.g., the full URL, a direct link to the shared campaign, or an in-app path sufficient for us to identify it.
3. Your name and email address — except where the alleged offence involves the sexual abuse, exploitation, or violation of dignity of minors, in which case anonymous reporting is permitted and encouraged.
4. A statement of good faith confirming that the information you are providing is accurate and complete to the best of your knowledge.

Notices missing items 1, 2, or 4 may be returned to you with a request for clarification before we can act.

We aim to provide a structured web form for notices at https://ohmylore.app/dsa/notice in the near future. Until then, email is the official channel.

4. What Happens After You Submit a Notice

1. Acknowledgement. We will confirm receipt of your notice by email, without undue delay, usually within 2 working days.
2. Assessment. We review the content against the law you have cited and against our Terms and Conditions. Review is carried out by a human, with limited automated assistance for obvious categories (e.g., hash-matching for known CSAM).
3. Decision. We decide whether to take action. Possible actions include:
   • Removing the content.
   • Disabling access to the content (geographic or user-specific).
   • Demoting the content’s visibility.
   • Suspending or terminating the account that posted it.
   • Taking no action, where the content is not illegal and does not violate our Terms.
4. Notification.
   • The user who posted the content will receive a statement of reasons if we take action against them.
   • You, the notifier, will be informed of our decision (in summary form, to protect the privacy of the poster) if you provided a contact email.
5. Timeliness. We process notices in a “timely, diligent, non-arbitrary, and objective manner,” as required by Article 16(6) DSA. For manifestly illegal content (e.g., CSAM, credible threats to life), we aim to act within 24 hours. For other notices, within 7 days.

5. Priority Handling

Notices from trusted flaggers awarded status under Article 22 DSA by the Czech Digital Services Coordinator (Český telekomunikační úřad, ČTÚ) are processed with priority. As of the effective date of this policy, Oh My Lore! is a micro-enterprise and is therefore exempt from the formal trusted-flagger obligations of Article 22 (per Article 19 DSA), but we still give priority to notices from such bodies on a voluntary basis.

6. Suspected Criminal Offences Threatening Life or Safety

In accordance with Article 18 DSA, where we become aware of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person or persons has taken place, is taking place, or is likely to take place, we will promptly inform the law-enforcement or judicial authorities of the Member State(s) concerned, and provide all relevant information available to us.

For Czechia, the competent authority is the Police of the Czech Republic (Policie ČR). Where the threat is outside Czechia, we will contact the relevant authority via Eurojust or direct channels.

7. Abuse of the Notice Procedure

Per Article 23 DSA (to the extent we apply it voluntarily as a micro-enterprise), we reserve the right to suspend, for a reasonable period and after prior warning, the processing of notices submitted by individuals or entities that frequently submit manifestly unfounded notices, taking into account:

• The absolute number of manifestly unfounded notices submitted.
• Their proportion relative to the total number of notices from that source.
• The gravity and type of abuse.
• Any intent identifiable from the pattern of notices.

8. Your Right to Contest Our Decision

If you are the poster whose content was acted on, or a notifier whose notice was dismissed, you may:

• Contact us directly at support@ohmylore.app to request reconsideration. We will review the decision.
• Use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr (for consumer disputes).
• Submit a complaint to the Czech Digital Services Coordinator (ČTÚ) — contact details published at https://www.ctu.cz.
• Seek judicial redress in the courts of Prague or, if you are an EU consumer, in the courts of your country of residence.

As a micro-enterprise, we are not required to operate a formal internal complaint-handling system under Article 20 DSA, but we handle all complaints in good faith and in writing.

9. Records

We retain records of notices, decisions, and statements of reasons for the period required by applicable law, and for at least 6 months from the date of decision, for internal accountability, audit, and compliance with DSA obligations.

10. Languages

Notices may be submitted in English or Czech. We will respond in the language of your notice.

11. Contact Summary

12. Review

This procedure is reviewed at least once every 12 months, and whenever there is a material change to the Services or to applicable law.